When logging into a Microsoft 365 account, Sometimes you may receive the following error: “Device limit or CAAC000E limit reached.” This error indicates that the maximum number of devices in your account has been exceeded. Microsoft enforces the 365 limit. Device limits to ensure account security and manageability This is especially true in environments with multiple users or strict compliance policies. In this guide, we will guide you to fix CAAC000E Device Cap or Limit reached error, allowing you to continue using Office 365 across all your devices.
The ”Device Cap Reached” error (CAAC000E) is triggered when you’ve hit the device limit set by Microsoft for your Office 365 subscription. Different subscriptions have different device limits. For example, a personal subscription may have a lower limit than a business plan subscription. This error usually occurs when you try registering more devices than the allowed ones. So, to resolve this error you have to control the device associations by using the following methods.
Fix CAAC000E Device Cap or Limit reached error in Microsoft 365
Once you encounter this issue with Microsoft Office 365 login, follow the below-mentioned resolution methods to resolve the problem.
Solution 1: Adjust the Time Zone
First, check your system’s time, if your system is set to the wrong time zone, you may receive this error. Microsoft 365 may find trouble authenticating your license if the Time zone settings were wrong on your system. So first check your Time Zone on your system, follow the below-mentioned steps to set the correct Time Zone.
Open Windows Settings by pressing Windows + I and go to Time & Language.
Select Date & time, over here you can either choose Set time automatically & Set time zone automatically.
Once you are done changing the time zone, try to sign in to your Microsoft 365 account and check if you are receiving the same error.
Solution 2: Check Your Microsoft Office Subscription Details
Go to Office.com, and log in with your current Microsoft account which you use to activate Microsoft Office.
Click on Install and more drop-down menu and click on Microsoft 365 apps.
Now you’ll get the Account Settings page, from the left-hand side pane click on Subscription.
Look for the section that specifies the maximum number of devices allowed.
Solution 3: Check the Office 365 device limit
By default, Microsoft 365 allows you to install and sign in up to 5 devices per subscription/license. If you have crossed the 5-device limit, then you will receive “Device Cap Reached” or “Limit Reached” error message while signing into your office. To resolve this error you have to check your Office 365 device limit by logging in to the Microsoft Office 365 portal through a web browser and checking how many devices you have signed in. Remove the device if you are not using it, once you remove any device it may take 72 hours to complete the deactivation.
Login to the Office 365 portal, click on the drop-down menu, and choose “Other install options”.
Under Office apps & devices click on View apps & devices.
Under Apps & devices, click on the Devices drop-down menu and Sign out the device that you are not using.
Mostly this will fix the issue, if you are still facing the same issue then you have to contact Microsoft support.
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