Fix Your computer’s Trusted Platform Module has malfunctioned error code C0090016

If you encountered an error message “Something Went Wrong, Your Computer’s Trusted Platform Module has Malfunctioned” error code C0090016, while logging in to your Outlook account, Office 365 account, or Microsoft Teams account. Then this article is the perfect guide to fix computer’s Trusted Platform Module has malfunctioned error code C0090016.

Recently one user received this error while trying to sign into Teams, during the troubleshooting we noticed that the user has recently replaced the motherboard for some other issue. This error particularly occurs for Domain joined Windows devices. After replacing the motherboard, the TPM malfunction error occurs while trying to log in to Teams. There are various that cause TPM malfunctioned error. Most common and possible reasons are as follows.

Corrupt Ngc folder
Outdated TPM device driver
Problem in TPM keys

Follow the below-mentioned resolution methods to fix this problem, these methods I have tried and fixed the error.

Table of Contents

Fix Your computer’s Trusted Platform Module has malfunctioned error code C0090016:

This error caused by various factors, so we cannot fix this issue in a single solution, try the following solutions one by one until the issue gets resolved.

Solution 1: Clear TPM

Before proceeding first make sure the TPM is working fine, and the TPM is updated. If the TPM version is below 2 then follow this video to update the TPM.

Open Run command by pressing Windows + R and type tpm.msc and hit enter, this command will open the Trusted Platform Module console.

Make sure the TPM is ready for use and the version is above 2.

On Trusted Platform Module Management, under the actions tab click on Clear TPM.

Trusted Platform Module has malfunctioned-Clear TPM

Once you clicked on Clear TPM, the system will prompt for a warning message and you can see the Restart button. Click on the Restart button to clear the TPM.

Make sure you have the backup of the Recovery Key. Enter the Recovery key if the system asks for the Bitlocker key.

Next, you can try to login to Teams or other office apps and check whether the issue is resolved or not.

Solution 2: Delete Ngc Folder

This issue may occur due to the corrupted Ngc folder, to delete this folder first you need to take ownership of the folder. You can’t simply delete this folder by hitting the delete button, even though you have admin access without folder Ownership you can’t delete this Folder.

Open File Explorer by pressing Windows + E and navigate to the following path.

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft

Open the Ngc folder and you’ll get a UAC confirmation pop-up, click on Continue and proceed.

On the Next prompt you’ll get You have been denied permission to access this folder, click on the security tab link.

Under the Security tab, click on the Advanced button.

Trusted Platform Module has malfunctioned-Advanced

Then on the Owner field click on Change, and you’ll get a confirmation UAC.

Trusted Platform Module has malfunctioned-Change the ownership of folder

Next, you need to add users or groups to get permission for that folder. Under the Enter the object name to select field, enter your local account username in the text box, click on Check Names, and press OK.

Next, click on “Replace owner on subcontainers and objects” checkbox.

Now you can open the Ngc folder and delete all its contents.

Restart your system once and check whether you are able to log in to Teams or not.

Solution 3: Clear Credentials Manager

Open run command by pressing Windows + R and type control and hit enter, this will open the control panel.

Set view to large icons from the top right corner. Click on Credential Manager

Click on Windows Credentials, in the Generic Credentials section, you will find a list of credentials.

Click and remove all the Credentials, you can see the Remove option from the dropdown of each Password.

Trusted Platform Module has malfunctioned-Clear Windows Credentials

Once you removed, Restart your PC and check that resolves your issue.

Solution 4: Reconnect Work or School Account

As I mentioned earlier this error mainly occurs with the Domain joined Windows Devices, If you have a work or school account then try to disconnect the account and rejoin the Work or school account. Mostly this will fix the issue.

Follow the below-mentioned steps to Disconnect the user account from Azure AD.

Open Windows Settings by pressing Windows + I and go to Accounts > Access work or school accounts.